Big Joe Konnected Joe - KJ15042525

Overview

Ceramic parts - Limited lifetime warranty

Key Metal and Cast Iron parts - 5 year warranty

Electronic Components, Heat Deflectors, and Pizza Stones - 3 year warranty

Miscellaneous Components and Standalone Accessories - 2 year warranty

Limited Warranty

This warranty applies to all Kamado Joe^® products.

Warranty for Commercial Use

Each Kamado Joe ceramic grill and smoker used in a commercial setting is warranted to be free from defects in materials and workmanship under normal and reasonable commercial use for a period of one (1) year from the date of purchase to the original purchaser or owner who purchased the product from an Authorized Dealer and registered their Warranty as required (the “Commercial Warranty”) This one (1) year Commercial Warranty covers all parts of the Kamado Joe including without limitation, the ceramic dome and base, and all other ceramic, metal and accessory components from manufacturing, workmanship or materials defects.

This warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed, damage caused by lack of proper use, assembly, maintenance or installation, damages caused by accidents or natural disasters, damage caused by unauthorized attachments or modifications, or damage during transport (such as use in mobile or pop-up restaurants, or within food trucks or other mobile cooking kitchens). This warranty does not cover damage from normal wear and tear from use of the product (for example, scratches, dents, dings and chipping) or changes in the appearance of the grill that do not affect its performance. 

THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS EXPRESSLY LIMITED TO THE DURATION OF THE WARRANTY PERIOD FOR THE APPLICABLE COMPONENT.

Limited Lifetime Warranty on Ceramic Parts

Kamado Joe^® warrants that key ceramic parts used in this Kamado Joe® grill and smoker are free of defects in material and workmanship for as long as the original purchaser owns the grill.

5-Year Warranty on Metal Parts and Kettle Joe Grills

Kamado Joe^® warrants that key metal and cast iron parts used in this Kamado Joe^® grill and smoker are free of defects in material and workmanship for a period of five (5) years.

3-Year Warranty on Electronic Components, Heat Deflectors, and Pizza Stones

Kamado Joe^® warrants that electronic components of this Kamado Joe^® grill and smoker are free of defects in material and workmanship for a period of three (3) years.

2-Year Warranty on Miscellaneous Components and Standalone Accessories

Kamado Joe^® warrants that any miscellaneous components used in this Kamado Joe^® grill and smoker (including, but not limited to the thermometer, and gaskets) or any Kamado Joe accessories are free of defects in material and workmanship for a period of two (2) years.

When Does the Warranty Coverage Begin?

Warranty coverage commences on the original date of purchase and covers only the original purchaser. For the warranty to apply, you must register your Kamado Joe^® product using the product registration page on our website. If you discover a defect in material or workmanship during the applicable warranty period under normal use and maintenance, Kamado Joe^® will, at our sole option, replace or repair the defective component at no cost to you for the component itself. This warranty does not apply to labor, or any other cost associated with the service, repair or operation of the grill. Kamado Joe will pay all shipping charges on warranty parts.

AUSTRALIA AND NEW ZEALAND RESIDENTS ONLY: Our goods come with guarantees that cannot be excluded under the Australian or New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What is Not Covered?

This warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed, damage caused by lack of proper use, assembly, maintenance or installation, damages caused by accidents or natural disasters, damage caused by unauthorized attachments or modifications, or damage during transport. This warranty does not cover damage from normal wear and tear from use of the product (for example, scratches, dents, dings and chipping) or changes in the appearance of the grill that do not affect its performance.

THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS EXPRESSLY LIMITED TO THE DURATION OF THE WARRANTY PERIOD FOR THE APPLICABLE COMPONENT.

THE PURCHASER'S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY OR OF ANY IMPLIED WARRANTY SHALL BE LIMITED AS SPECIFIED HEREIN TO REPLACEMENT. IN NO CASE SHALL KAMADO JOE^® BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

This warranty is provided to you in addition to all rights and remedies conveyed to you by consumer protection laws and regulations. This warranty in no way affects your legal rights under statutory warranty regulations in your state or country of residence. Depending on your state or country of residence limitations on the length of an implied warranty or the damages available to you might not be limited by this warranty.

What Will Void the Warranty?

Purchasing any Kamado Joe^® product through an unauthorized dealer voids the warranty. An unauthorized dealer is defined as any retailer who has not been expressly granted permission by Kamado Joe^® to sell Kamado Joe^® products.The BBQ Store is an authorised Kamado Joe dealer.

SHIPPING

• Shipping costs vary based on size, weight, and destination. Contact us if the cost seems too high.
• Contact us, and we'll try to find a more affordable option or promotion for you.
• We offer free shipping promotions periodically. Check our website or subscribe to our newsletter for updates.
• We offer standard, express, and overnight shipping. Contact us for details and to find the best option.
• Reach us via phone at 1300 041 051, email at sales@thebbqstore.com.au, or live chat on our website to discuss shipping costs & options.
• What should I do if my shipping cost seems incorrect? Contact us immediately if there's an error. We'll review your order to ensure the best rate.

Delivery

• After ordering online, expect an email confirmation from The BBQ Store Pty Ltd with your order details (if you have provided an email address).
• Order receipt is confirmed shortly after placing.
• Goods shipped via Aus Post or Courier Service within 1 working day, or longer if items are unavailable. You will be notified if there is a delay.
• Signature is required upon delivery (unless authorized to leave package).
• If you are not home during delivery, the parcel is held at the Courier Depot or local Post Office. Pickup must occur within 48hrs, or it will be returned to our warehouse.
• Re-delivery charges apply for items returned to our warehouse.
• Changing delivery address after dispatch incurs a $17.00 charge.

Returns Policy

Returned items must be unused, in original packaging, and in Brand New Condition to qualify for our 100% Satisfaction Return Policy. Please return items within 30 days of receipt. For returns after 30 days, store credit will be issued. Include a copy of the invoice and reason for return. Failure to provide documentation may delay processing. Our 100% Satisfaction Guarantee offers a full refund, in-store credit, or replacement, as per customer's choice.

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