terms-conditions-cash-back

By: Neto Support

Cashback campaign offer conditions:

Cashback is offered on purchases made on the www.thebbqstore.com.au website only.
An example of how this campaign works:
If you purchase a product from The BBQ Store that has a redeemable cash back offer, the cash back amount can be claimed on your next online purchase.
Specials/Discounted items Excluded from promotion.

*This offer does not apply to all products available on our webstore and can only be redeemed online. Once you complete your purchase, you will receive an email with a voucher code and secret key to redeem on your next visit.

Simply enter rewards points during checkout to redeem.

If you log into your account:

Note: You must be logged into your account to see the rewards points. If you forgot your password then you can reset it here: https://www.thebbqstore.com.au/_myacct/forgotpwd (your username is your email address)

By the time to arrive at the checkout, your available credit should be showing at Step 3:

Happy Grilling!!

Barbeques (582)

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Spit Rotisseries (304)

Rotisserie Type (82)
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- Hooded Spit (0)
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Accessories (684)

Spare Parts (240)

Rubs & Sauces (0)

Frequently asked Questions

After ordering online, expect an email confirmation from The BBQ Store Pty Ltd with your order details (if you have provided an email address).

Order receipt is confirmed shortly after placing.

Goods shipped via Aus Post or Courier Service within 1 working day, or longer if items are unavailable. You will be notified if there is a delay.

Signature is required upon delivery (unless authorized to leave package).

If you are not home during delivery, the parcel is held at the Courier Depot or local Post Office. Pickup must occur within 48hrs, or it will be returned to our warehouse.

Re-delivery charges apply for items returned to our warehouse.

Changing delivery address after dispatch incurs a $17.00 charge.

Returned items must be unused, in original packaging, and in Brand New Condition to qualify for our 100% Satisfaction Return Policy. Please return items within 30 days of receipt. For returns after 30 days, store credit will be issued. Include a copy of the invoice and reason for return. Failure to provide documentation may delay processing. Our 100% Satisfaction Guarantee offers a full refund, in-store credit, or replacement, as per customer's choice.

Sometimes our system’s calculated shipping price may not be the best option. If you think your shipping price looks incorrect, please reach out to us via email at support@thebbqstore.com.au or call us on 1300 041 051 and we’ll see if there’s a better shipping option for you.

Absolutely. Just contact us before the item is dispatched via email at support@thebbqstore.com.au or call us on 1300 041 051 and we can put your delivery on hold or schedule it to arrive at a later date.

A product is a special order only when the product is not physically located in our warehouse (Bulky Goods such as some Barbeques, odd spare parts & some accessories). Once we receive your special order, we then process the order with our suppliers and delivery is arranged to our warehouse (usually 3 to 5 working days). Once in stock, you can either choose to Click & Collect from our store or your item will be dispatched to you, and you will receive courier tracking details.