WHAT can be returned?
All items must be unused and Brand New Condition to qualify for our 100% Satisfaction Return Policy?

WHEN do items need to be returned by?
All purchased items must be returned within 30 days of receiving item.

WHERE do items need to be returned to?
The BBQ Store - Unit 6 / 12 Lyn Parade, Prestons NSW 2170.

HOW do customers return items?
All items must be returned with a copy of your invoice and a reason the item is being returned. By not providing this documentation you may delay the processing of your item for return or refund.

SHIPPING for returns?
Customers are responsible for paying the return shipping cost unless the item is found to be sent incorrectly or dead on arrival.  

CREDIT for returns?
Our 100% Satisfaction Guarantee offers customer a full refund or in-store credit or replacement at the customers discretion.

In-store return option?
The BBQ Store Pty Ltd
Unit 6 / 12 Lyn Parade
Prestons NSW 2170
(02) 9608 0802
Mon to Fri: 10am to 5pm
Sat: 10:30am to 4:00pm

Packing materials?
When posting, please bubble wrap the item to protect it during shipping. Damaged during shipping will be the senders responsibility.