LIMITED WARRANTY

Masterbuilt® warrants all of its products to be free from defects in material and workmanship under proper assembly, normal use and recommended care for 1 year from the date of original retail purchase. The Masterbuilt® warranty does not cover paint finish as it may burn off during normal use. The Masterbuilt® warranty does not cover rust. Masterbuilt® requires proof of purchase for warranty claim, such as a receipt.

EUROPEAN RESIDENTS ONLY: Masterbuilt® warrants all of its products to be free from defects in material and workmanship under proper assembly, normal use and recommended care for 2 years from the date of original retail purchase.

GRAVITY XT MB20041223 LIMITED WARRANTY
Masterbuilt® warrants the Gravity Series XT Digital Charcoal Grill and Smoker to be free from defects in material and workmanship under proper assembly, normal use and recommended care for 3 year from the date of original retail purchase. The Masterbuilt® warranty does not cover paint finish as it may burn off during normal use. The Masterbuilt® warranty does not cover rust. Masterbuilt® requires proof of purchase for warranty claim, such as a receipt.

WHEN DOES THE WARRANTY COVERAGE BEGIN?

Warranty coverage commences on the original date of purchase and covers only the original purchaser. For the warranty to apply, you must register your grill. If a defect in material or workmanship is discovered during the applicable warranty period under normal use and maintenance, Masterbuilt® will, at our sole option, replace or repair the defective component at no cost to you for the component itself. This warranty does not apply to labor, or any other cost associated with the service, repair or operation of the grill. Masterbuilt® will pay all shipping charges on warranty parts.

AUSTRALIA AND NEW ZEALAND RESIDENTS ONLY: Our goods come with guarantees that cannot be excluded under the Australian or New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

WHAT IS NOT COVERED?

This warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed, damage caused by lack of proper use, assembly, maintenance or installation, damages caused by accidents or natural disasters, damage caused by unauthorized attachments or modifications, or damage during transport. This warranty does not cover damage from normal wear and tear from use of the product (for example, scratches, dents, dings and chipping) or changes in the appearance of the grill that do not affect its performance. Commercial use is not recommended with the use of Masterbuilt products, and this warranty does not apply to commercial use of any kind. This usage for example is for restaurateurs, caterers, butchers, rental companies, food trucks and other such commercial entities.

This limited warranty is exclusive and in lieu of any other warranty, written or oral, express or implied, including but not limited to the warranty of merchantability or fitness for a particular purpose. The duration of any implied warranties, including any implied warranty of merchantability or fitness for a particular purpose is expressly limited to the duration of the warranty period for the applicable component.

The purchaser's exclusive remedy for breach of this limited warranty or any implied warranty shall be limited as specified herein to replacement. In no case shall Masterbuilt be liable for any special, incidental or consequential damages.

This warranty is provided to you in addition to all rights and remedies conveyed to you by consumer protection laws and regulations. This warranty in no way affects your legal rights under statutory warranty regulations in your state or country of residence, including the EU. Depending on your state or country of residence limitations on the length of an implied warranty or the damages available to you may not be limited by this warranty.

WHAT WILL VOID THE WARRANTY?

Purchasing any Masterbuilt® product through an unauthorized dealer voids the warranty. An unauthorized dealer is defined as any retailer who has not been expressly granted permission by Masterbuilt® to sell Masterbuilt® products.

NEED ASSISTANCE? CONTACT US

Our warranty terms may change from time to time. For an updated version of our warranty, visit international.masterbuilt.com/pages/warranty. For assistance or to request an updated copy of our warranty, contact us at the below.

Shipping

Shipping Costs

Shipping costs are calculated based on the size, weight and delivery postcode of your order and are displayed at checkout before you complete your purchase. If the shipping cost shown at checkout seems incorrect, please contact us before placing your order — we are happy to check whether a better rate or a current promotion applies.

Free Shipping

We run free shipping promotions from time to time. Subscribe to our newsletter or check our website for current offers.

Shipping Options

We offer standard delivery on all orders. Express delivery via Australia Post is available for smaller items — select your preferred option at checkout.

Delivery

Order Confirmation

After placing your order online, you will receive an email confirmation containing your order details (if you have provided your email address). Our system will normally confirm receipt of your order within a few minutes.

Dispatch

Most in-stock items are dispatched within 1 business day of order confirmation. We will notify you promptly if dispatch is delayed for any reason. Product availability and estimated dispatch time are displayed under the 'Buy Now' button.

Estimated Delivery Timeframes

• Metro Sydney: 1–2 business days
• Other metro areas: 5–10 business days
• Regional areas: longer, depending on courier availability

Tracking details are emailed once your order is dispatched.

Kerbside Delivery - Bulky Items

Standard delivery for bulky goods is kerbside or ground-floor only. The courier will deliver to the nearest safe and accessible point at your property, such as the driveway or garage entrance, the front door (if accessible without stairs), or the building entrance or loading dock for units and apartments.

Couriers cannot carry items upstairs, into your home, backyards or through side paths, and typically operate alone. Need delivery beyond kerbside? Contact us before ordering — an upgraded service is available for an additional cost.

Heavy Items Over 35 kg

Goods weighing more than 35 kg (consistent with SafeWork Australia manual handling limits) require appropriate site access for safe delivery. Specialised trucks with a tailgate lift are used for these items, and an additional delivery fee may apply. If your premises does not have a raised loading dock or forklift access, you must request a tail-lift truck at the time of ordering.

Units and Apartments

We deliver to units and apartments, but deliveries are ground-floor only. Couriers cannot carry bulky items upstairs or through lifts or common areas. Please ensure someone is available to assist with moving heavy items from the ground floor.

Delivery Address

You are responsible for providing an accurate and accessible delivery address. We are not liable for delays or non-delivery resulting from an incorrect or inaccessible address. Once a courier has dispatched your product, it is not always possible to change your delivery address.

Signature on Delivery

A signature is required unless you provide authority to leave. If no one is home, your item will be held at the depot or post office for 48 hours before being returned to our warehouse. Re-delivery charges apply.

Dangerous Goods

We cannot deliver filled gas bottles, aerosols or paint. Empty gas bottles can be delivered.

For full delivery terms including risk, title and your ACL rights regarding delays, please refer to our Terms and Conditions.

Returns Policy

Your ACL Rights

If a product fails to meet a consumer guarantee under the ACL, you are entitled to a remedy regardless of any other policy. For a major failure you may choose a refund or replacement. For a minor failure we may repair, replace or refund. To arrange a remedy under the ACL, please contact us with your proof of purchase and a description of the issue.

30-Day Change-of-Mind Returns

We accept change-of-mind returns within 30 days of you receiving your item, provided the item is unused and in brand-new condition in its original, unopened packaging, and is not a Special Order, custom, clearance or perishable item. Please contact us before returning, as unauthorised returns may not be accepted. Include your invoice and reason for return.

We offer, at your discretion, a full refund, store credit or replacement. Returns after 30 days receive store credit only. If the product packaging is damaged, opened or missing, you will be charged a minimum 10% repacking fee, with a maximum fee of 20%.

Return Shipping

You are responsible for the cost of return shipping unless the item was sent to you incorrectly or is faulty when you receive it.

How to Return

• Contact us first at sales@thebbqstore.com.au or 1300 041 051 before returning any Goods — unauthorised returns may not be accepted.
• Pack the item carefully, preferably in its original carton. Ensure the unit is clean. Damage occurring during return shipping is the sender's responsibility.
• Include your name and address, a copy of your receipt or tax invoice (proof of purchase), and the reason for the return.
• Send your item to: The BBQ Store Pty Ltd, Unit 2/4 Avalli Road, Prestons NSW 2170; or
• Bring your item to our store Monday to Friday 9AM–5PM, Saturday 9AM–4PM (AEST) for an in-store return.

No receipt or tax invoice? We can still provide a refund if you provide us with proof of your identity (i.e. your driver's licence).

Custom and Made-to-Order Items

Goods that are custom-made or made-to-order to your specifications cannot be returned or refunded unless they are faulty or fail to meet a consumer guarantee under the ACL. This does not affect your statutory rights.

Services

Except where the ACL requires otherwise, fees paid for Services are non-refundable once the Services have been rendered or commenced.

Free or Bonus Items

No refund, return or replacement will be given on free items or bonus items except where required by the ACL.

For our full returns, refunds and warranty policy — including ACL remedies, warranty terms and Special Orders — please refer to our Terms and Conditions.

Be The First To Review This Product!

Help other The BBQ Store Pty Ltd users shop smarter by writing reviews for products you have purchased.