Our Special Orders service can help you

Our Special Orders allow you full access to the complete range of product offered by our suppliers.  Now you can order a wide range of Barbeques and Accessories from our one-stop full-service website 24 hours a day, 7 days a week. 

How do Special Orders work?

The product is a special order only when the product is not physically located in our warehouse (Bulky Goods such as some Barbeques, odd spare parts & some accessories). Once we receive your special order, we then process the order with our suppliers and delivery is arranged to our warehouse (usually 3 to 5 working days). Once in stock, you can either choose to Click & Collect from our store or your item will be dispatched to you and you will receive courier tracking details.


How to Order

1. Search

Search from any of our BBQ's & Accessories throughout our website or simply ask a team member for assistance with your selection.


2. Submit Order

Make your choice & submit your order by adding a product to cart. Our Special Orders team will contact you to confirm your order, stock availability and estimated delivery time.


3. Click & Collect / Delivery

Once your order is received in our warehouse, we will contact you when it’s ready for pick up or delivery, usually within 3 - 5 working days.

Important: Terms & Conditions of our Special Orders Service

The BBQ Store is pleased to supply your Special Orders based on the following:

  • In the unfortunate event that the product is made unavailable by our suppliers, either due to back order or product line being discountinued, we will offer you a full refund of any monies paid and/or an alternative product if you request it.                                                                                                                                                                              
  • The BBQ Store Pty Ltd will not be liable for any loss or claim by the customer in the event that The BBQ Store is unable to supply the goods required, or for any delay in supplying the goods.                                                                    
  • Payments must be made in full after adding the product to shopping cart, before Special Orders can be processed.                     
  • Cancellation & Returns: We will try and assist you if you wish to cancel your order or return Goods unused, but we may require you to pay for loss we will incur as a result. Custom made Goods are non-returnable. Services are non-refundable.

You agree that these terms and conditions apply to the exclusion of all others even if exchanged later.