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Platinum Smart-Heat 300 Series Gas Radiant Heater, 25MJ, LPG - 2620130-1
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Platinum Smart-Heat™ 300 Series LPG Gas Heater
Durability meets power. The award-winning Platinum Smart-Heat™ LPG Gas heater series melds high-performance stainless-steel construction with strong, directional heating. Available in two sizes and a wide array of ceiling and wall mounting options.
Ensuring a reliable start and effective operation even in winds of up to 18km/h, Bromic's patented Direct Ignition System is unique to our Smart-Heat™ Gas outdoor heater series.
The Platinum Smart-Heat™ Gas series incorporates full-function electronic controls that allow remote operation; patented screen and ionisation probe technology that provides remarkable wind resistance, plus easy pivot arm brackets for greater positioning versatility and directional heat control.
Tinted Glass-Ceramic Fascia
Maximise performance and deliver a superior spread of heat with the tinted glass-ceramic fascia
Environmental Efficiency
Slow-release ceramic burners are supremely efficient and the most environmentally-friendly gas-fired heating method available.
Strong, Directional Heat
Deliver robust radiant heat where it’s needed, with easy pivot arm brackets providing directional control.
Patented Direct Ignition System
Instantaneous ignition, whenever you require it, without the need for a pilot light.
Set and forget
Simple and easy to use, with smart system compatibility and automated re-ignition.
Wireless Control Capabilities
Seamless remote heater control with our genuine wireless control accessories.
Elegant & Unique Design
Make your heater a feature or have it blend seamlessly into the background, thanks to a beautiful and elegant design.
Wind Resistance
Innovative patented technology ensures reliable function in wind speeds up to 18km/h.
Versatile Mounting
A range of dedicated ceiling and wall mount options let you reclaim valuable floor space.
This product must be installed by a licensed technician who must complete "Pre-installation checklist" and all other instructions.
Shipping
Shipping Costs
Shipping costs are calculated based on the size, weight and delivery postcode of your order and are displayed at checkout before you complete your purchase. If the shipping cost shown at checkout seems incorrect, please contact us before placing your order — we are happy to check whether a better rate or a current promotion applies.
Free Shipping
We run free shipping promotions from time to time. Subscribe to our newsletter or check our website for current offers.
Shipping Options
We offer standard delivery on all orders. Express delivery via Australia Post is available for smaller items — select your preferred option at checkout.
Delivery
Order Confirmation
After placing your order online, you will receive an email confirmation containing your order details (if you have provided your email address). Our system will normally confirm receipt of your order within a few minutes.
Dispatch
Most in-stock items are dispatched within 1 business day of order confirmation. We will notify you promptly if dispatch is delayed for any reason. Product availability and estimated dispatch time are displayed under the 'Buy Now' button.
Estimated Delivery Timeframes
- Metro Sydney: 1–2 business days
- Other metro areas: 5–10 business days
- Regional areas: longer, depending on courier availability
Tracking details are emailed once your order is dispatched.
Kerbside Delivery - Bulky Items
Standard delivery for bulky goods is kerbside or ground-floor only. The courier will deliver to the nearest safe and accessible point at your property, such as the driveway or garage entrance, the front door (if accessible without stairs), or the building entrance or loading dock for units and apartments.
Couriers cannot carry items upstairs, into your home, backyards or through side paths, and typically operate alone. Need delivery beyond kerbside? Contact us before ordering — an upgraded service is available for an additional cost.
Heavy Items Over 35 kg
Goods weighing more than 35 kg (consistent with SafeWork Australia manual handling limits) require appropriate site access for safe delivery. Specialised trucks with a tailgate lift are used for these items, and an additional delivery fee may apply. If your premises does not have a raised loading dock or forklift access, you must request a tail-lift truck at the time of ordering.
Units and Apartments
We deliver to units and apartments, but deliveries are ground-floor only. Couriers cannot carry bulky items upstairs or through lifts or common areas. Please ensure someone is available to assist with moving heavy items from the ground floor.
Delivery Address
You are responsible for providing an accurate and accessible delivery address. We are not liable for delays or non-delivery resulting from an incorrect or inaccessible address. Once a courier has dispatched your product, it is not always possible to change your delivery address.
Signature on Delivery
A signature is required unless you provide authority to leave. If no one is home, your item will be held at the depot or post office for 48 hours before being returned to our warehouse. Re-delivery charges apply.
Dangerous Goods
We cannot deliver filled gas bottles, aerosols or paint. Empty gas bottles can be delivered.
For full delivery terms including risk, title and your ACL rights regarding delays, please refer to our Terms and Conditions.
Returns Policy
Your ACL Rights
If a product fails to meet a consumer guarantee under the ACL, you are entitled to a remedy regardless of any other policy. For a major failure you may choose a refund or replacement. For a minor failure we may repair, replace or refund. To arrange a remedy under the ACL, please contact us with your proof of purchase and a description of the issue.
30-Day Change-of-Mind Returns
We accept change-of-mind returns within 30 days of you receiving your item, provided the item is unused and in brand-new condition in its original, unopened packaging, and is not a Special Order, custom, clearance or perishable item. Please contact us before returning, as unauthorised returns may not be accepted. Include your invoice and reason for return.
We offer, at your discretion, a full refund, store credit or replacement. Returns after 30 days receive store credit only. If the product packaging is damaged, opened or missing, you will be charged a minimum 10% repacking fee, with a maximum fee of 20%.
Return Shipping
You are responsible for the cost of return shipping unless the item was sent to you incorrectly or is faulty when you receive it.
How to Return
- Contact us first at sales@thebbqstore.com.au or 1300 041 051 before returning any Goods — unauthorised returns may not be accepted.
- Pack the item carefully, preferably in its original carton. Ensure the unit is clean. Damage occurring during return shipping is the sender's responsibility.
- Include your name and address, a copy of your receipt or tax invoice (proof of purchase), and the reason for the return.
- Send your item to: The BBQ Store Pty Ltd, Unit 2/4 Avalli Road, Prestons NSW 2170; or
- Bring your item to our store Monday to Friday 9AM–5PM, Saturday 9AM–4PM (AEST) for an in-store return.
No receipt or tax invoice? We can still provide a refund if you provide us with proof of your identity (i.e. your driver's licence).
Custom and Made-to-Order Items
Goods that are custom-made or made-to-order to your specifications cannot be returned or refunded unless they are faulty or fail to meet a consumer guarantee under the ACL. This does not affect your statutory rights.
Services
Except where the ACL requires otherwise, fees paid for Services are non-refundable once the Services have been rendered or commenced.
Free or Bonus Items
No refund, return or replacement will be given on free items or bonus items except where required by the ACL.
For our full returns, refunds and warranty policy — including ACL remedies, warranty terms and Special Orders — please refer to our Terms and Conditions.
Contact Us
Phone: 1300 041 051
Email: sales@thebbqstore.com.au
Web: www.thebbqstore.com.au
Hours: Mon-Fri 9AM-5PM, Sat 9AM-4PM (AEST)
Address: Unit 2/4 Avalli Road, Prestons NSW 2170
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